There are two side to every story --
don't know about this lobster person , but is doesn’t surprise me, I do have some very loyal friends and customers who would do pretty much ,ANYTHING, for me.
I am the a**hole who shaped the board in question. Sometimes i think people mistake my niceness for weakness. I made the mistake of accepting a laminate from this "customer" and sent it off to the glasser with said shaped blank,several weeks later the glasser called and said he was having problems with the laminate. It seems that the laminate was refusing to bond with the resin in places causing areas of delamination. I called the maker of said lam ( a company who has had some recent press and seemed reputable) of course they said they havn’t had any problems , but upon further questioning admitted that they used plastisol inks, which are the same as used on t-shirts, and yes a petrolium based ink. Ever paint a surfboard? I have painted thousands, guess what ,we always use water based inks because oil or petrol base inks are not compatible and can cause crystalization ( also found on the board in question) as well as other bonding issues.
The glasser informed me that they were able to repair with much additional work most of the questionable areas. They delivered the board to the shop in question while I was out of town ( good year in mammoth I might add), apparently the shop assistant manger noticed the crystalization and called me to tell me that some delam was also returning, and the decision was made to wait on any further repair as I did not want to incur undue charges for a customer supplied laminate.
the customer then showed up while I was out of town and of course wasn’t happy with her board. When we returned she was notified that we were going to attempt to recoup our additional charges ( hopefully from the laminate maker) instead of working with us we were informed that she was an attorney in the state of california, and that we made inferior products ect.
Now I can't speak for any of you ,but I don't like to be threatend or disrespected, so at this point there was no being nice or the customer is allways right. We actually won the first arbitration with paypal , then subsequently lost as visa representing her has more clout.
The board is still sitting in my basement, I had our PROFESSIONAL ding repair guy Joe Hendig ( best guy in oceanside) look at the board and give his PROFESSIONAL opinion, he said , and I quote, " it apears that the laminate is of a material that will not bond with resin, when I opened up the board the resin in contact with the lam was gooey and apeared to have eaten into the laminates ink,preventing the resin from fully hardening. In my professional opinion the delam and crystalization problems were caused by the faulty laminate material"
I have taken many boards in the shorts ( I've made over 12000)
a few sand throughs , faulty fin instalations, airbrush cryst -alizations, even a few miscommunications on dimensions.
Usually I will take the guilty party to task , heck it's been me a few times and sure I've redone a few boards, but in this case I could not grind my glasser when it was not his fault.
Maybe if this person was reasonable with us in dealing with this unfortunate situation we could have worked it out and both of us could have went our seperate ways happily, now she got her money back , I've got an opened up ,crystalized board in my basement and I have to here about someone slandering me on the internet.
even worse , people are hearing one side of the story and making up their minds,
Threatening to burn my shop down, buy the way that is is terrorism.
Now after hearing me out if you choose to believe the other side ,thats your choice , but if you continue to offer to burn me out you , and the operator of this site, may hear from my lawyer ( I ASSURE you he's much more powerful that the accuser)
If you really feel the need to run your mouth, just show up at my store and see how far that gets with me
That sums up my level of frustration, there, now I feel better
have a nice day ---------- sa